Terms of service

01 The agreement

These terms govern your use of Chatevo. By creating an account or embedding an assistant on a site you control, you accept them on behalf of your organisation.

Chatevo is currently pre-launch and offered to design partners. Terms agreed with a design partner in writing take precedence over this page where they differ.

02 Your account

• You are responsible for your account credentials and for what the people you invite do with them.
• You must have the right to use the content you upload and the systems you connect.
• You must not use Chatevo to break the law, to impersonate someone, or to deceive the people talking to your assistant.

03 Your content stays yours

You keep all rights in the documents you upload, the prompts you write, and the conversations your customers have. We claim no ownership.

You grant us only the permission needed to run the service for you: to store your content, index it so it can be searched, and send the relevant parts to a model provider to generate an answer.

We do not use your content to train public models.

04 Systems you connect

When you connect one of your systems as a tool, you are instructing us to call it on your behalf with the credentials you supply. You are responsible for the scope of those credentials.

Give the assistant the narrowest access that answers the question. If you connect a credential that can write or delete, it can be used that way.

05 What we promise, and what we do not

We will run the service with reasonable skill and care, keep your credentials encrypted, and tell you if something goes wrong that affects you.

We do not promise that an assistant will answer every question correctly. It answers from the content and systems you connect, so the quality of its answers depends on what you give it. Keep a person available for the cases it declines.

The service is provided without warranties beyond those we cannot exclude by law.

06 Fees and limits

• Paid plans are billed monthly in advance. Prices are listed on the pricing page.
• Each plan includes a monthly message allowance. Messages beyond it are billed per message rather than cut off, so your assistant keeps answering customers.
• You can see usage against your plan in the dashboard at any time.
• Failure to pay may result in suspension after we have told you and given you a chance to fix it.

07 Liability

Neither of us is liable for indirect or consequential loss, including lost profits or lost data, and our total liability is limited to the fees you paid in the twelve months before the claim.

Nothing here limits liability that cannot be limited by law, including for death, personal injury, or fraud.

08 Ending the agreement

You can cancel at any time from the dashboard, effective at the end of your current billing period. We do not hold you to an annual commitment you did not agree to in writing.

We may suspend or end an account that breaches these terms, and will tell you why.

On termination you can export your content. After a reasonable period we delete it.

09 Changes

We may update these terms. If a change materially affects you, we will tell customers directly and give notice before it takes effect rather than quietly editing this page.